outland88 - 9:50 pm on Dec 28, 2011 (gmt 0)
Talk too many and you’ll find Sears appliance service has gone down the toilet in the past five years. It’s that bad. They’re subbing out everything. About all the repair people in my area, which is large, have thick Russian accents. The employees explained they used American aliases for business names and identities because people in the US were not accepting of foreign names. One day they would be using these names the next those. Also many are not licensed plumbers or electricians as they claimed. This company actually was the sole service provider for Sears in three states. Also be on guard about paying for building code upgrades even on full replacement warranties with Sears. Many states don’t require them if it’s a “swap out” of less than $5000 with an older home. Typically the homes were grandfathered in with past state legislation. In most cases you’ll also do better price and quality wise hiring licensed pros for installation and service.
As for customer service you’ll find Sears has a true headless monster. They’ll switch you to literally hundreds of phone operators who have the power to do nothing.
Bottom line is I don’t know if it’s the state of this country or you won’t get worse elsewhere. Play it right and you’ll meet some pretty honest and decent plumbers, AC Heating, electricians, etc for future relationships.