Marshall - 9:46 pm on Sep 2, 2011 (gmt 0)
Here's why I like Sears.
I was remodeling my kitchen and order a double built-in oven in black. They delivered it, in a box, which I did not open as I was not ready to install it yet. Time availability being what it is, it was nearly a year before I was ready to install the ovens (doing all the work myself) When I opened the box, to my surprise, the ovens were white. I called them and the next day they brought the correct ones and picked up the white ones. I was surprised that after nearly a year they would do that and did not say something like "you should have looked at it when it was delivered." They also have the best tool replacement policy around.