wyweb - 2:42 pm on Nov 25, 2010 (gmt 0)
Nicely done DXL...
I might add -
The Ghost Partner: A few months ago I had a client who signed off on everything I put in front of him. The words "Exceptional" and "Outstanding" were littered throughout his emails and phone conversations. I had no other contact point but him and had assumed he had final approval power.
After considerable time and effort on my part I get a very ominous email one morning informing me that work I had been led to believe was finished would need to be okayed by his partner, a partner I hadn't even known existed until then.
2 days later a 10K change list followed.