GaryK - 12:21 am on Oct 24, 2010 (gmt 0)
Been on the other end of plenty of deals like this and always replaced the shipment and never shipped to the same address again.
I wouldn't blame them for never shipping to this address again. They certainly don't stand to lose many sales because of it, and it doesn't seem to be the safest of places to ship to.
Since you had to ask, I assume that this was not made clear at the time of purchase - in this case, the merchant doesn't have a leg to stand on. Their arbitrary cost-cutting policy does not make you liable for their failure to deliver.
It wasn't made clear at the time of purchase. After I found out what happened I went through the checkout process again just to be certain of that.
Kaled, I don't have a history of similar problems with them. The only issue I've ever had with them was due to a fraudulent transaction that was resolved in my favor. So, I'm going to call them on Monday and do what you suggested.
Late last night the vendor told me to file a claim with FedEx. I didn't feel right doing that because, to me at least, FedEx hasn't done anything wrong. Unless you count dropping the package outside a door in a condo with an exterior hallway facing a busy street in Mesa, Arizona as wrong. But I have no idea what obligation FedEx has to ensure a safe delivery when no signature is required.