GaryK - 10:09 pm on Oct 21, 2010 (gmt 0)
I wonder if some of you e-commerce experts can help a long-time WebmasterWorld member figure out what to do next.
A month ago I ordered something of minimal value (US$50) from a merchant that does business via a large, well-known and usually reliable website.
The last date for the delivery window they quoted me was yesterday and the item still hadn't shown up so I contacted the merchant.
Their response was very prompt, which I appreciated, but the answer they gave me wasn't what I was hoping for.
Essentially, they said FedEx had delivered the item back on October 4th, and they gave me the tracking number.
I confirmed that FedEx had indeed delivered the item, and as per the merchant's instructions dropped the item outside a business address in a shopping mall with no signature required.
Upon followup, the merchant told me they never require signatures for orders under $200 and wished me good luck in resolving the matter with FedEx.
That doesn't seem right to me and I'd very much appreciate some suggestions on what to do next as I've never found myself in this kind of situation before.