TheMadScientist - 8:58 pm on Apr 30, 2010 (gmt 0) [edited by: TheMadScientist at 9:17 pm (utc) on Apr 30, 2010]
Apple is a large company with multiple departments. Unless the people working the support lines were told "Hey, be on the lookout for an unlikely lost phone call", well, of course they wouldn't know anything about the new phone.
It'd be like you losing your phone and I call your house and get the voicemail. Well, I tried, right? Time to sell your phone to some guy who will post your text messages on the internet for all to see. Not my problem though, I made an effort to get the phone back to you.
I've got to disagree on this one...
It would be much more like you calling me calling your house and getting someone who was not you, but represents you in some way and having them say, 'No, don't know anything about a lost phone... Have a good day.', and NOT saying, 'I don't know anything about that, but I'll ask... What's your name and number in case there's something I don't know about?'
The guy called and talked to someone who represents the company which is now claiming 'stolen property' and they did not even look into the matter. That's not his fault. It's theirs. Is he supposed to NOT believe the person on the phone representing the company he thought lost it?
He reasonably thought a company lost a product. He rightly called the company. The company wrongly said they didn't lose it without ever even looking into the matter. That's not his fault. He talked to someone who was definitely representing the company and they dropped the ball...
Of course.... I might disagree with the analogy, but I have found a lost phone before and I did answer a call on it to let someone the person who lost it know where it was so they could let the person know and pick it up, because I figured it was the cool thing to do. (For some reason I found it tough to get in touch with the owner to let them know where their phone was since I had their phone. LOL)
[edited by: TheMadScientist at 9:17 pm (utc) on Apr 30, 2010]