MLHmptn - 3:56 am on Mar 17, 2010 (gmt 0)

The most popular scams involved requests for advanced fees and non-delivery of merchandise.

Or is that non-delivery meaning a customer stating they never received merchandise when indeed the merchandise had been delivered? For just this reason my company started requiring delivery confirmations for all residential deliveries (unless we are released from responsibility by the customer beforehand). In the year 2008 we had customers committing fraud by saying they never received their orders when FedEx/UPS showed delivery had been made. Since we started requiring signatures we haven't had one single non-delivery fraud attempt by a customer stating non-delivery. All it takes is a customer stating they didn't receive their order and they quietly commit fraud at our expense by filing a chargeback. Delivery made to a doorstep, patio, etc. by FedEx/UPS is not proof of delivery and bit us square in the a$$ to the tune of $5716.89 (cost of goods and S/H) in the year 2008 and that did not include the chargeback fee's.