travelin_cat - 4:22 pm on Jul 31, 2009 (gmt 0)

If you decide to charge for the wi-fi, make sure you have a good system installed so that everywhere the customer is staying has rock solid connectivity.

The hotel I stayed at last year for Pubcon charged on a 24 hour basis and my room on the 17th floor had a horrible connection, I mean truly horrible.

I complained about it on checkout and they reversed the charge, but I will never forget it, neither will your clients.