Quadrille - 2:36 am on Dec 3, 2008 (gmt 0) 26. Operate a "No Blame Culture" 27. Don't ask staff and customers for feedback - hire consultants.
25. Learn from your mistakes, and repeat them exactly
This is the cardinal rule of really lousing things up.
This a great system; if there's no blame, then there's no excuse for the sob's colleagues not to point the finger. No blame - blame's for wimps. But revenge at the first opportunity. Once staff get to realise what you're doing, and how they helped you, morale really plummets.
After all, what do staff know? And who cares what the customer thinks? Keep spending on consultants, and you'll never want for flattery ever again; they'll interview YOU, work out what you want to hear, and tell you! And get paid!
26. Operate a "No Blame Culture"
27. Don't ask staff and customers for feedback - hire consultants.