alika - 2:15 pm on Jul 5, 2005 (gmt 0)
I'm sure they read them, at the very least (even if they don't act on it sometimes). This is simply a tool to streamline the process. Make it easier for everyone concerned. I'm sure you've done those things for your business as well. Think of it as creating a new Spam folder in your email tool, instead of every complaint received going into the Inbox. Now, spam has a very special box all of its own. No big deal.