Swanny007 - 5:09 am on Nov 15, 2013 (gmt 0)
Well it's your choice whether to take the opportunity and it's your choice to implement all or any of the suggestions.
I also heard "add more ads to the page". No I don't take all their advice, but I'm keeping in touch with that rep at least monthly, it doesn't hurt to have a person to contact for anything. Really they can help you with other things or refer your e-mail to other AdSense team members.