jojy - 9:48 pm on Sep 13, 2013 (gmt 0)
Your AdSense account is eligible for direct email consultation. Learn more about the support levels AdSense offers.
I noticed above message when I tried to contact adsense. On support level page https://support.google.com/adsense/answer/2581949 it says that
We offer email support in several languages for our publishers earning more than US$25 (or local equivalent) per week on a consistent basis.