From Google adsense's contact us page. Is this new?
"New! We now offer direct chat consultation for our publishers. You can chat with a support representative Monday through Friday from 11am to 12pm (PST).
Help us categorize your issue using the choices below. With this information, we'll quickly guide you to a solution. If the resource we provide does not resolve your issue, you'll see a button to Email or Chat with a member of our support team directly."
They offer a chat function now? Or has it always been offered but I either didn't qualify or I never bothered to look?