netmeg - 6:34 pm on Jul 13, 2013 (gmt 0)
Sorry, I meant Amazon. Yes, I see the problem, and if you can't get a human to answer you, then you probably do need to move on.
I will say this - if you yourself have an account in good standing and are eligible for support, you might contact them from your account and explain the situation. Again, costs nothing to try.
But failing that, yah, guess they will have to move on.