swa66 - 11:30 pm on Mar 18, 2013 (gmt 0)
They do answer, but it takes a while. They also often answer with form letters that are aside of the point. So it often takes a few back and forths before it gets picked up by somebody who understands the problem.
That said, there are things they will not explain - I suspect that anything leading to us building an official list of forbidden words isn't going to be given.
It might help to open the initial request via the web form.