netmeg - 8:20 pm on Mar 18, 2013 (gmt 0)
I dunno when you submitted, but in my experience:
- they don't necessarily work on weekends, so don't count those days.
- I usually get the first response within 2-3 *business* days after I request.
- Nine times out of ten my question has to be kicked upstairs to an engineer or a decision maker, so it can take a few days to a couple weeks to get an answer.