martinibuster - 3:29 pm on Feb 22, 2013 (gmt 0)
On December 5th, 2012, a little over two months ago, in an official Google blog post titled, Working better together: Protecting against invalid activity [adsense.blogspot.com], Google promised to consider tenure, offer more tools to provide appeals, and to provide more details on invalid click activity.
Has Google AdSense Support improved?
We are considering tenure more actively when responding to detected invalid activity. For example, some trusted publishers will now have their accounts suspended instead of terminated, and over time we hope to work directly with more publishers to resolve invalid traffic issues without needing to disable the account at all. (As always, we’ll continue to credit advertisers for any invalid activity.)
We’ve given publishers tools to submit more informative appeals via a new form, which may help resolve issues more quickly.
We’re providing more details on invalid activity’s causes. If we’ve detected a violation of our policies you’ll receive an email and a notification to your account with further information and instructions.
Just a month ago at the Learn with Google event in Manhattan I heard publishers telling Google that they were willing to pay for support, one publisher saying he would gladly pay $100 for it, just to be able to talk to a human. It's been almost two months now. Has anything changed?