netmeg - 7:37 pm on Jan 30, 2013 (gmt 0)
I for one have seen AdSense support improve a ton over the past year. I'm no fanboy either (just follow me on the twitter) and I still have some issues I wish they'd fix (cough - adaptive ads - cough) BUT I've been pelting them with questions since they opened up support, and they've been pelting me back with helpful answers. Sometimes I don't get it on the first try, but then they at least go and escalate. This compared to the previous years, which were SILENCE.
It's probably a PITA to put on these seminars, and I don't think they're spending time, money, and sending out personnel for some fake PR benefit.
If you don't perceive value in it, good news, you don't have to go. But if you haven't gone, you needn't slag it for others.