diberry - 4:28 pm on Jan 30, 2013 (gmt 0)
The product manager seemed impressed by that level of desperation felt by the publishers, that they were willing to actually pay to talk to Google.
I can totally believe the product manager was surprised and dismayed by the number of people reporting suspensions. Google has always made it difficult to get support or give feedback, so why would they know?
The PM's attitude is very encouraging, but unfortunately it won't just be up to him/her. Some companies develop the idea that non-transparency is always in their best interests, and resist other lines of thought because they think the value of non-transparency an established fact of doing business. And it may well be in their best interest in their case - I don't know; that's why I've never used Adsense. I decided a while back I'd rather struggle with lesser-paying ad networks (though some actually pay better) who aren't going to ban me for reasons unknown than be making a good living and suddenly one day BAM, I'm toast and I don't know why.
I think they could definitely afford to be more transparent in cases where the suspension is not about something the webmaster is clearly doing on purpose in violation of the rules.