Audience member recounted having adsense turned off and that communication was vague. Said he made various changes but to this day doesn't know what change fixed the issue and is afraid to undo any of them. Manager apologized because Google doesn't like for people to be afraid. But also explained that lack of transparency is partly to head off scammers who are on the lookout for loopholes to exploit. Manager hooked up the publisher to speak with the enforcement policy Googlers to discuss how they could improve.
Most publishers in room expressed desire to be able to PAY for customer support should their account get suspended.