netmeg - 6:00 pm on Sep 8, 2012 (gmt 0)
I just noticed some new AdSense support options when I clicked on Help in the new interface:
We offer email support for our higher-earning publishers. To find out if email support is available for your account, visit How can I contact AdSense support? Publishers who have access to support via email will find a contact form where they can email our specialists. Visit What criteria does AdSense use to determine support options for more information.
(I didn't copy over all the links in that paragraph, but you should find them in your own accounts) Interesting. I never noticed that before, nor do I remember seeing any announcements or getting any emails about it. So I checked the link, and it says my account is eligible for support. Then I found this:
Publishers earning more than US$25 (or local equivalent) per week on a consistent basis will be eligible for email support, which they can request via a form in the Help Center. Publishers can see if they qualify for email support and contact one of our specialists by visiting How can I contact AdSense support?
We look at earnings over the past 5 weeks and focus on longer-term earning trends when assigning support level. This helps prevent publishers from moving between support options too frequently. Publishers who have fluctuations in their earnings that take them above and below US$25 per week may not qualify for higher levels of support until earnings are consistently above US$25.
It's like... double secret support!