LifeinAsia - 11:52 pm on Jun 3, 2011 (gmt 0)

Before you go reporting those flying pig sightings, let's analyze what was actually said...

The gist of your question, that we should be providing better services to publishers is absolutely true,

Translation: "That's a Good question!"
Value of the answer: 0.

We should have better communication channels and all those things,

Translation: "Yes, we should have been doing that. Duh!"
Value of the answer: 0.

and these are areas we’re actively working on.

Translation: "It may (or may not) actually happen some day. Next question."
Value of the answer: As yet, 0.

I'm not going to hold my breath waiting for it to happen. And evewn if it does, there's no guarentee it will be any better than their e-mail support [webmasterworld.com].