mickmel - 2:42 pm on Sep 23, 2010 (gmt 0)
Virtually every website has customers. You might not be selling a product, but you're still trying to earn their time, attention and engagement. However, perhaps that was a poor choice of words.
I agree that email is still a great communication tool, and is become oft overlooked in recent years. However, it's difficult to use to to attract new visitors when compared to tools such as Facebook and Twitter -- ideas on there can spread rapidly, leading to a huge influx of traffic.
Bottom line though, if you're happy with your site, your traffic is continuing to grow, and you have no interest in using social tools right now, then this thread is of no value to you. Keep doing what you're doing, keep growing, and be prosperous!