londrum - 7:11 pm on Oct 20, 2009 (gmt 0)
what bugs me is their multiple choice-type thing that they've got when you click on the help link. you drill down through all the questions only to find your answer is not there.
i emailed them once asking for further help, explaining that i tried the multiple choice thing and the answer wasn't there, and all i got was an automated reply two weeks later suggesting that i try and find the answer using their multiple choice thing. waste of time.