Lame_Wolf - 3:43 am on Aug 6, 2009 (gmt 0)

although, I've enjoyed conversing (via email) with a few of their employees on a number of occasions that resulted in problems being solved.

I have too...
but,
1: It was more than 3 years ago
2: It was google USA

With Google Ireland, (at least that's who I think I am writing to) have been abismal.

In my case, it was a question that *only* google could answer because it needed their permission.