mbennie - 3:49 pm on May 7, 2008 (gmt 0)

That's a little too passive for me; when my credit card machine breaks, or my upstream connection cuts off the machines hosting my clients' 500 websites leaving them down, or my telephones go out - I'm all over it until I find out what and where the problems are, and they get fixed.

One must know whether or not he can affect change. I think it is fairly evident that all the complaining and/or whining in the world wouldn't make Google correct an issue any faster.