bether2 - 2:26 pm on Apr 6, 2006 (gmt 0)

One of the first steps was figuring out how to communicate on a one-on-one basis with my visitors. Who are they? Where are they from? What are their interests? What are THEIR goals? If you can help them reach their goals, they will help you reach yours.

Would you be willing to expand on this? What ways did you find that worked best to learn about your visitors?