RonS - 10:50 pm on Feb 16, 2006 (gmt 0)

Perhaps my question was more difficult; I can't believe it was completely unique though, I'd assume it was the type of question they must get once in a while.

Anyway, like I said before, a simple note of confirmation with a ticket number and a "hold on, this might take some time" would have been great. They really left me "twisting in the wind" for nearly 2 weeks. Would it have been longer without intercession by ASA?