sssweb - 12:16 pm on Jun 13, 2012 (gmt 0)
I'm currently on a shared hosting plan with a provider. My web host has its own admin panel; I don't recognize the two names you mention and doubt they're involved.
I don't really know the group & owner config either, though when I run phpinfo, I do get some apache settings if that means anything.
As I said, the problem is fixed (unless I'm wrong somewhere in my post above), but I am interested in tips on working with owner & group permissions -- don't know much about that beyond basic chmod.