diberry - 5:29 pm on Aug 12, 2013 (gmt 0)
Unfortunately, it is a relationship that he has apparently ignored and taken for granted. This could be a good wake up call to realize how much his business depends on Google and that he should spend more time managing that process.
I don't see it that way at all. It was Google's choice to do Places, for Google's profits, so they have a legal and ethical responsibility to avoid/fix inaccuracies in those listings. They do not have a responsibility to list you, or not list you, or make the listing look just how you'd like, but they do have a responsibility to keep the information accurate.
edacsac, when you say people have filed corrections, what do you mean? In the Places listings in the SERPs, I see a link below the graph that asks "Are you the business owner" and takes you to a login for Google. Your client - or someone on his behalf - should be able to set up a Google account, and then may have access to make corrections right then and there. Or have you tried that, and it's not working?