edacsac - 3:28 pm on Aug 12, 2013 (gmt 0)
Long story short, I constructed a simple web page for a restaurant. Menu, hours, directions, and a few other minor details.
I talk to the client from time-to-time, and on a recent conversation, I asked about business. He said it's slow on the weekends, and the weekends are usually his busiest. Come to find out, on right of the google search page, it shows customers restaurant details. Well, the hours show he is closed on the weekend!
This client has no relationship with google what-so-ever, nor any other other restaurant listing sites. He's engaging with his lawyer about this right now and I don't blame him. What if I took out an ad in a newspaper and listed false hours/prices/information about a business that wasn't mine? I'd probably be in jail or something. The correct hours are clearly stated on every single page of his website, so there is no reason for it not to be correct.
What do I do for this customer? Several people have filed corrections to google over the past week, but they refuse to change the incorrect and business damaging information.