anshul - 8:56 pm on Sep 28, 2011 (gmt 0)

improving their user interfaces

Yes do that, and no interface is permanently good or liked the all the users at same time. And seriously, they are not doing this by producing plus-buttons or sleazy G+ interface.
Perhaps they need more and more skills in content presentation. And now the user-agents or browsers are nicer to help in that.

As companies get bigger, they slow down decision making

Then use the robots to make fast and accurate decisions as humans may not do so whether the multitude is a huge or a few.
Whatsoever, making fast and accurate decisions is never the misery when detailed-reasoning and correct understanding of statistics is involved.