mhansen - 5:21 pm on Jun 24, 2011 (gmt 0)
Instant answers. New sources of knowledge. Powerful tools—all for free. In just 13 years we’ve built a model that has changed the way people find answers and helped businesses both large and small create jobs and connect with new customers.
(Bolding added by me)
All those instant answers and new sources of knowledge cost SOMEONE money to create. That's the point Google often forgets... WE have to spend our money and our time and our knowledge to ultimately have them use the info. When they take our work, wrap it in a shiny new format and then prevent the visitor from needing us or our services any longer... it becomes an issue.
(edited for spelling and wording)