wheel - 5:46 pm on Jan 6, 2011 (gmt 0)
The rep emailed me back, here's a snippet:
Previously the Energize email you received included the customer ID number of the eligible account in the upper left corner of the email. Going forward, these emails will additionally include a statement that only the account listed in the email will be eligible for Energize service at that time.
And they've checked off 'problem solved' and moved on, another happy customer looked after. Their reports will look good this month.
Of course what the email really highlighted for me is that they completely ignored the problem I had and ignored any bit of common sense. It didn't address my concerns, it's actually another example of my concerns.
I closed one account and opened another, the old account was eligible, the new one wasn't. Apparently that's because they don't have the resources. When queried what the difference in resources was between my old account and my new one, no response.
Does anyone really think I"m going to reactivate my old account simply to get their assistance?