martinibuster - 12:01 am on Dec 21, 2010 (gmt 0)
It's part of how they try to automate and streamline interactions by codifying how company employees interact with the outside world. It's partly the engineer culture but also excessive hovering by their legal department. It's not the employee's fault. From what I have seen from the expressions on some Googlers faces, I could tell they had the desire to help but were frustratingly constrained by company policy.
Google isn't stupid. Neither are their employees. I think this discussion could have been titled better because you make a legitimate observation.