ogletree - 4:02 am on Apr 29, 2005 (gmt 0)
I had a high up Adwords guy tell me at a conference that the programmers make changes without telling anybody. It is real easy to make a change but real hard to publish it. They have to go through a big process including lawyers before they publicly announce something. He said it is not uncommon for adwords advertisers to inform adwords reps of changes. There is very little comunication between customer service people and tech people at google.