No wonder, that they send mainly canned answers:
I am sure that there must be a huge load of mails to the support.
The newbie in adwords can run into many troubles (we know some of these troubles very well from this forum) very fast - and they want their answers.
The fastest (I am sure not the best)way is to send canned answers. I am sure that an canned answer may help to the newbies, who doesnot know the system or even do not read FAQ.
But it is like making a fun of GAP.
I would recommend another kind of support for GAP.