chewy - 4:12 am on Aug 7, 2012 (gmt 0)
How about engagement?
Surely, there are numerous ways to track different forms of engagement that tells you if you are on or off target.
Let's talk about different forms of engagement tracking sometime.
Meanwhile, my experience with "reps" has run from OK to bad to good. Just don't ask them to explain any of the finer points of QS or any other parts of their secret sauce.
Bad was how they showed us a few tricks to increase traffic (and they didn't care about conversion).
Good is when they help fix gnarly problems - or like just recently how one guy taught me a few things I didn't know and helped to confirm lots of things that I knew but didn't have ways to talk about them.
I learn something new every day - and I frequently learn that what I know (or thought I knew) is wrong.