nippi - 1:20 pm on Nov 25, 2011 (gmt 0)
OK, bit of an update. 20 emails, 4 phone calls later.
(1) I get an email pointing out the site is still in default due to a problem with a page, on a website, no longer part of the campaign. No details as to what the problem is, and I can see no evidence of it. I later find out, a human has not read the page and made the decision, its an algorithm. Someone presses a button, the computer says "no" and that it, the page fails.
I email Google and advise them the site is not part of the campaign, that i can't see any possible problem anyway, but that I've not taken the site down, it's not relevant.
(2) I get another email, the account is banned for advertising 10 or so get rich quick schemes. of course this is nonsense, its never happened. I email Google with a WOAH! There's been a big mistake, client has nothing to do with these sites.
I get a form response saying they cant help me, account is still banned.
(3) I ring them, say this cant be true. You cant provide reasons for a ban, then when they are proven false, say too bad account is banned anyway. I am told, the google adwords algorithm is infallible and cant be wrong and that in any case, regardless of these infallible, but incorrect claims, my client's website is still not in compliance so it cant be unbanned.
I ask the consultant to point out where this problem is. He can't. He has not looked at the site. He is just pressing a test button, which runs a test on the content then algorithmically decides if the copy if OK or not. I advise... this is not working, he needs to read it. Hey says he will look at it. He does. Finds nothing. I ask if I can quote him when I take the matter further saying he has read the site, and cant find a problem. He says no, he has not READ the site, he has LOOKED at it, glanced to find a problem and found none. I'm like. OMG dude, you've destroyed this womans' business READ her site, its only 10 pages, find a single problem with it and tell me what it is. Apparently, he cant do this, he is too busy. He can't put me through to anyone else who can help. I can find no one who will actually look at the site and say this is the problem.
Someone will get back to me. The awful problem is, I am in Australia. I call Google ad-words assistance, a get an Indian call center. I doubt the person answering can read English particularly well. I am guessing, but assume there is no real tech support open at this time, they are in the US and working on a different schedule.... so I can never talk to anyone who can actually help me, say "yes, ive looked at the site, here is the problem."
I'm still yet to see any evidence Google has looked at the site. Its an algorithmic ban only. How an algorithm can determine that a site is making false claims i don't know.
So this morning i get another email, sorry, your account remains banned we can;t help you.
No clarification on any of the wrong claims they made.
No, sorry, this is the problem.
Just form letter, no reasons, you are still banned we cant help you.