LucidSW - 3:22 am on Nov 17, 2011 (gmt 0)

Any person or company saying you need to exaggerate claims knows nothing about Adwords or selling in general. Of course, your client didn't know and just assumed they knew what they were doing. Probably fell for the "we're certified" label which just goes to show you that there's more than just passing Google's test which doesn't mean you can create successful campaigns. Heck, doesn't even mean you know all the rules and follow them as it appears they did.

As for the banning, are you sure it's a ban and not simply ads not approved? There is a difference.

If it's a ban, I guess contact Google and explain the situation. She might get a sympathetic ear and get it back. I think it's worth a shot. After all, they can tell this company was the only one managing the campaign. I've heard of positive outcomes although not me personally.