ron15 - 1:43 am on Apr 21, 2011 (gmt 0)
Clearly the Adword's support is stating that even if a site is not owned by the advertiser there is nothing they will do.
If Google simply wants to disallow advertising of a certain site, they can easily do that. What purpose would it serve to have someone try to "fix" something based on a policy they enforced retroactively?
I gather the following conclusions from reading this thread.
1) Google does not have the ability to determine site ownership, nor do you have the ability to prove the absence of ownership. It seems that if they could determine ownership, their decision workflow would offer a remedy. Even if they can see hidden whois information, that is notoriously inaccurate and doubtful if they would take it at face value.
2) Based on number 1, they made a cost based analysis to set forth rules for low level Adwords support people to adhere to. Stringent rules in that, they are likely forbidden the privilege to escalate within the organization if certain criteria is met, such as showing an account linked at some point with a domain they weigh in violation of their policies. I suspect it is 100% out of their hands. The decision was made in a workflow on a higher floor within the department.
3) As obviously flawed as it seems, and more so to a person such as yourself that beared the brunt of it. It is likely indicative of other flawed approaches that Google is taking with respects to Panda and how they feel about their customers as a whole. They probably factored in the cost savings of not putting in place a second tier manual evaluation and escalation review. Over a large number of violations, that probably is a cost savings even with losing a six figure account. After all, Google is notorious at crunching and analyzing. The decision workflow that stung you is likely a result of that.
4) I could extrapolate that Google views each and every customer and visitor as a number molded into their bottom line, and fit to crush if a deviation within their calculations unluckily lands in their lap. But I think we all know that by now.
Sorry for your loss.