luke175 - 2:25 am on Apr 6, 2011 (gmt 0)
Wow that's awful. Have you had any real human contact over this issue? It can be a pain to get attention but when you do they're actually pretty reasonable. The support forums can be a good place to start.
Yes, I have talked to their support via email. I also posted on the forums.
In short, I was told that it's not an error. If an account has ANY history of advertising sites they deem to have violations then the account will not be rereviewed unless the site in question is changed.
The problem is obvious.
I don't own the site, I can't change it. The violation occurred in 2011, I advertised the domain in 2004. e.g. if you run a totally wonderful business that is later sold to another person who changes the site into something that is in violation- you will be RETROACTIVELY punished.
It would actually be more like predicting the future to understand what you can and can't do.
I'm retroactively being punished for something that was legal 7 years ago. Their "solution" is equivalent to time-travel.
Their support is unbelievably awful. I can't understand why Google would throw away an account worth six-figures over what amounts to a technical glitch. Not to mention it can be weeks between responses.
Furthermore, a "violation" can be something completely benign. Some of the things I'm seeing are insane. Google is letting their lowest level of support comb through websites and make complex decisions about what is appropriate in billion dollar industries. Meanwhile some of the scammiest landing pages have been flying high for months without any apparent repercussions.
This also speaks to a larger issue where Google actually believes that they can enforce what actually occurs OFF their network, and not just ads run on it. If an ad is deleted, what right do they have to tell someone to change a 7-year-old site...especially one they don't own?
But for now, they are sleeping on piles of money, so they don't seem to care.