iguru - 3:44 pm on Mar 22, 2011 (gmt 0)
Never asked for anything special so their initial handling of the matter left a very bad taste in my mouth. Their misinterpretation of our business model is the real issue along with their failure to put folks familiar with the vertical on the case.
We're all for the partner approach as long as it's not jammed down our throat in one shot. Working together long-term is one thing, throwing the switch before telling us there's an issue is another for that's not a partnership.