szetela - 12:15 pm on Dec 30, 2010 (gmt 0)

My company was told about this change several months ago, and we started transitioning to the vertical Google reps then.

I've found the vertical reps to be very knowledgeable and responsive - at least as much so as past agency teams.

Also, we still have a main Corporate rep when we have questions or needs that cut across verticals.

In short, I'm happy with the transition. Google's agency support is still miles better than Microsoft/Yahoo's.