poster_boy - 9:11 pm on Jul 16, 2010 (gmt 0)
Their support algo has determined that that they don't need you so they want you to go away and don't you dare try to bother them again.
Google should add the impact of 'mavens' (a type of epidemic participant via Gladwell's Tipping Point) to their "support algo." Netmeg's influence is not measured just by her client reach, but also expanded by those (like me) that read/follow her updates. She can be a powerful evangelist, as she has been in the past, or an equally powerful detractor, as she's being forced to become.