finish_last - 9:40 pm on Feb 16, 2010 (gmt 0)

I know that I should not write email or post when I am annoyed but this time I am really annoyed. My entire campaign and has poor keyword quality, 2/10. I keep receiving cut / paste responses from Adwords support telling me that

"our system finds that your keywords are not relevant to your ads and landing page."


This is simply not true. I wrote all the content on the website landing page. it is directly relevant to my keyword list, that's why I chose those keywords.

I have the feeling that no humans are actually looking at the issue.

Then I try phone support, type in my customer ID and get a recording in response telling me that unfortunately phone support is not available to everybody (I guess some people are more equal than others), and that I should refer to the website for answers. The message repeats twice until a cheerful voice gives me a sardonic yet forceful "Goodbye" before hanging up.


grrr