mack - 2:48 am on Nov 6, 2009 (gmt 0)

Without going to deep into specifics I can agree with what you are saying. As Google has grown they have lost their human side. Automated account closures are in my opinion very wrong. I am sure that Google's automated processes more often than not catch the bad guys, but there is collateral damage and this has, and is causing businesses to go under. this applies to both sides of the fence Adwords and Adsense.

Automated processes are a good thing, but they should never have the final decision. If anything the automates system should flag accounts and they should be manual reviewed by a member of Google's staff. If Google where to try and say the scale of their operation is to large for human intervention, then perhaps its time they grew up, show some responsibility and hired the extra staff. They aren't just canceling accounts they are messing with peoples livelihoods.

Mack.