ken_b - 6:27 pm on Apr 4, 2009 (gmt 0)

The thread The Small Local Business The Internet and Adwords [webmasterworld.com] seems to speak to this issue as well, at least in part.

My own thoughts about such things as the difficulty of using any product are along the line of thinking that complexity is too often accepted as the price for progress, especially by those who design but don't actually use the products. There is a huge difference between testing and actually using a product.

The result is products that are too often needlessly confusing and difficult to understand and use.