netmeg - 8:27 pm on Sep 27, 2007 (gmt 0)

Exactly so. I haven't found them arrogant or elitist in the slightest; I get the same support for my tiny personal AdWords account as I get for my client accounts spending 70k per month.

The email support has definitely deteriorated; if you want to get anything done quickly, your best bet is to either call 'em up on the phone or engage a support rep in chat. Saves loads of time and effort, and once you can make contact with a (presumably) live human, and they realize you're not the lowest common denominator when it comes to your knowledge of AdWords, things get taken care of right quickly.

Email Support does need work, though.