AdWordsAdvisor - 3:05 am on Mar 2, 2007 (gmt 0)

I've just included your wish-list for AdWords Editor in the Advertiser Feedback Report - thanks very much. Still time for more before I send it out - at least a couple of hours - so feel free to add other feedback. ;)

I have been trying for a few days now but keep getting the message: AdWords editor was able to contact AdWords, but there was a problem with the communication. Please try again later.

3.0 has crashed for me again a couple of times this morning. It's always the same - xulrunner.exe ModName sqlite3.dll It happens when I'm trying to post changes. I don't know what all information is required in order to report this - I can send all the memory registers and stuff, but I don't know that it would help.

CeeDee and netmeg - I did have the chance for a quick chat with a member of the AE team, and the bottom line in either of your cases is that they'll need to take a look at the actual accounts to really get to the bottom of things. Below are my notes from the conversation. Any chance that you could contact AdWords support and provide the applicable details - and mention that AdWordsAdvisor and the AdWords Editor team requested on WebmasterWorld that the info be consulted directly to them?

Need to know if they used Editor v2.5 or another version of AdWords Editor previously? Also need to know the account they were working on and if they are client managers (i.e. using an MCC login in Editor?). Also, when did they get the message (i.e. when trying to download the acct?) If posting changes, what types of changes were they trying to make? Does it help if they reduce the number of changes they try to post? Do they get the crash after checking changes or when actually posting changes?

Thanks in advance!

AWA